Terms of service

1. Company Information

Brand Name: Vaxlux
Registered Address: 65 London Road, Stretton-on-Dunsmore, Rugby CV23 9JB, United Kingdom
Customer Support Email: contact@vaxlux.com
Customer Support Phone: +44 7172 917377
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM
Website Hosting Provider: Shopify.com

2. Eligibility

To use our website and make purchases, you must be:

  • At least 18 years old
  • Capable of entering into legally binding contracts
  • Located in the United Kingdom (shipping available only within the UK)

3. Products & Availability

We specialise in kitchen-related products carefully selected for quality and usability.
Product descriptions, images, features, and pricing are provided for informational purposes.
We reserve the right to:

  • Modify product details
  • Change or discontinue products
  • Limit quantities of any item

All products displayed are subject to availability.

4. Pricing & Payments

All prices on our website are listed in GBP (£).
We currently accept the following payment method:

  • Discover, Diners Club, Apple Pay, Google Pay, American Express, Mastercard, Visa, Afterpay / Clearpay

Payments must be completed at checkout before orders are processed.
We reserve the right to refuse any order suspected of fraud or unauthorised activity.

5. Order Process

Once your order is placed:

  1. You will receive an order confirmation email.
  2. Orders are processed and dispatched during business hours.
  3. If any issue arises (stock error, payment issue, etc.), we will contact you promptly.

We may refuse or cancel an order for reasons including:

  • Item unavailability
  • Errors in price or product information
  • Suspicious customer activity

6. Shipping & Delivery

  • Free shipping within the United Kingdom
  • Orders are shipped via trusted UK carriers
  • Delivery times can vary depending on destination and carrier workload

You will receive tracking information once the order has been dispatched.

We are not responsible for delays caused by:

  • Carrier issues
  • Weather conditions
  • Incorrect delivery information provided by the customer

7. Returns & Refunds

We offer a 14-day free return policy in accordance with UK Consumer Rights Law.

Eligibility for Returns

To qualify:

  • The product must be in unused, original condition
  • Returned in its original packaging
  • Proof of purchase must be provided

Return Fees

  • Returns are free (we provide a prepaid return label)

Refund Timeline

  • Refunds are processed within 5–7 business days after we receive and inspect the returned product.
    Refunds are issued via the original payment method.

8. Customer Support

Our customer support team is available:
Monday to Saturday — 9:00 AM to 6:00 PM
Email: contact@vaxlux.com
Phone: +44 7172 917377

We aim to respond to all inquiries within 24–48 hours.

9. Intellectual Property

All content on this website, including:

  • Text
  • Images
  • Logos
  • Product descriptions
  • Website layout

is the exclusive property of Vaxlux and protected under applicable copyright and trademark laws.
You may not copy, distribute, reproduce, or misuse any content without written permission.

10. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes
  • Attempt to hack, disrupt, or access unauthorised areas of the site
  • Copy, misuse, or resell content
  • Interfere with the site's functionality or security

Any violation may result in suspension of access and potential legal action.

11. Third-Party Services

Our website uses third-party services (e.g., Shopify, Discover, Diners Club, Apple Pay, Google Pay, American Express, Mastercard, Visa, Afterpay / Clearpay).
These providers may have their own Terms and Privacy Policies.
By using their services, you agree to comply with their terms as well.

12. Limitation of Liability

To the fullest extent permitted by UK law, Vaxlux shall not be liable for:

  • Indirect or consequential damages
  • Loss of data
  • Loss of profits
  • Any damages arising from misuse of products or website

This does not affect your statutory consumer rights.

13. Indemnification

You agree to indemnify Vaxlux from any claim or demand arising from:

  • Your breach of these Terms
  • Your misuse of our services
  • Your violation of any law or third-party rights

14. Personal Data & Privacy

Your personal information is handled in accordance with our Privacy Policy, compliant with GDPR and UK data protection laws.

15. Changes to These Terms

We may update these Terms from time to time to reflect:

  • Legal changes
  • Business updates
  • Policy improvements

Updates are effective immediately upon posting on this page.
Continued use of our website signifies acceptance of the new Terms.

16. Governing Law

These Terms are governed by the laws of the United Kingdom.
Any disputes shall be resolved in UK courts.

17. Contact Information

For questions regarding these Terms, contact us:
📍 93 Regent's Park Rd, London NW1 8UR, United Kingdom
📧 contact@vaxlux.com
☎️ +44 7172 917377